Creater of Helpdesk Habits, Keynote Speaker, Author
Mark Copeman is an expert in the field of developing Service Desks to high quality, service and performance organizations. He author of Helpdesk Habits, as well as being the creator of the online customer service video program, helpdeskhabits.com.
He is a regular online and live conference speaker around the world on the subjects such as customer service and customer experience.
Outside of the IT world, he owns an online fitness online fitness business, alongside his fitness instructor with 1,500+ members.